At KCEE DEVICES we stand behind the quality of our products and strive to provide the best possible service to our customers. Below are the terms and conditions of our warranty policy:

General Terms
– Receipt Requirement: All warranty claims require a valid receipt as proof of purchase.
– Device Condition: Devices with scratches, liquid damage, physical damage or damages caused by 3rd party Apps are not eligible for warranty claims.

Warranty Coverage

– Exclusions: Warranty does not cover accessories(Chargers, EarPods/Earphones, USB cables E.T.C)
– Damage caused by misuse, or improper installation.
– Device Swap: Phones, laptops, and electronics can be swapped within 7 days of purchase if found faulty due to a manufacturer’s defect or software issue.
– Component Replacement: After 7 days of purchase, faulty components can be fixed or replaced through manufacturer’s warranty policy, but device swaps are not allowed.

Device Replacement

– Eligibility: Device replacements are only available for devices that display a manufacturer’s defect or software issue within the first 7 days of purchase.
– Box Condition: Devices with damaged or torn boxes will not be eligible for swaps.

Claim Process

• Kindly note that KCEE DEVICES does not offer refunds on warranty claims, however, to initiate a warranty claim, please contact our customer support team with your receipt and device details.
– Inspection: Devices will be inspected to determine eligibility for warranty claims.
– Upon confirmation, return processing might take up to 2-6 weeks.

Important Notes

– Warranty claims are subject to the terms and conditions outlined above.
– KCEE DEVICES reserves the right to modify or terminate warranty claims at any time.

By purchasing from us, you acknowledge that you have read and understood our warranty policy. If you have any questions or concerns, please don’t hesitate to contact us +(234)7074568058